We live and work in a diverse world. One aspect of diversity is communicating with people from different generations. In a single day, we may interact with someone who is 80, 60, 35 or 22. Each person is part of a unique generation -- Matures, Baby Boomers, Gen X's or Gen Y's - with common experiences that shaped his or her values. Once we understand these attributes, we can appreciate and have better relationships with those we serve.
As caregivers and coworkers, we are more productive and satisfied when we can build bridges, not walls, between generations. This course examines issues and challenges related to intergenerational communications. Ethnicity, immigration and family dynamics are also integrated with widely-accepted research on the behaviors, perceptions and preferences of individuals from four generations. Caregivers will learn tips and techniques for connecting with others so they can be more effective in their roles.
This is a self-paced course with optional knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next lesson. After the final lesson you will be required to take the final exam. You must score 80% or higher to pass the course and obtain a certificate of completion.
7.0 contact hour(s) based on 50 minute contact hour (MN Board of Nursing ONLY)
5.8 contact hour(s) based on 60 minute contact hour (WNA/CEAP)
WNA/CEAP - Wisconsin Nurses Association
"Rochester Community and Technical College is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation."
HLC - Higher Learning Commission
"Rochester Community and Technical College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools."
The estimated time for completion for this activity is 5.8 hours
This continuing education course is of interest for all healthcare professionals that communicate with patients and peers, such as: licensed practical nurses, registered nurse, physical therapists, dietitians, and social workers.
Kathy Richie, BSN, RN, Connie Kotke, Master of Business Communication
As required by ANCC, this continuing nursing education activity must carry an expiration date. You must complete the content, Final Quiz and Course Survey on or before that day. The last day to successfully complete this course and receive a Certificate of Completion will be December 31, 2016.
This course (CE activity) was developed in accordance with ANCC criteria and Commercial Support Guidelines; the planners and authors of this course have disclosed no relevant financial, personal or professional relationships with any commercial entities pertaining to this activity. Therefore, the content is free of commercial bias for or against any product or commercial entity.
This course provides a balanced view of therapeutic options. Use of generic names is always considered before using trade names. Consequently, if trade names are necessary, when available, we will use trade names from several companies. RCTC and the course planning team do not endorse any products or drugs that may be mentioned in this course.
Materials used in connection with this course may be subject to copyright protection. Retention of the materials for longer than the class term, unauthorized further dissemination of the materials, or use of copyrighted materials in any way other than intended for this class is prohibited by Copyright and Teach Act laws.
This course was developed with Rochester Community and Technical College's Continuing Education and Workforce Development Division located in Rochester Minnesota. Development was funded from the Minnesota State Colleges and Universities System.
Written language - English : Yes