Communications for the Personal Care Worker

Learning to effectively communicate with the patient is an important aspect of your job as a personal care worker. To effectively communicate, you need to learn to 'listen' to the person's non-verbal communication (facial expression, body stance, eye contact, etc.) as well as listen to the words, in order to better understand what the patient is telling you.

This is a self-paced course with optional knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next lesson. After the final lesson you will be required to take the final exam. You must score 70% or higher to pass the course and obtain a certificate of completion.

  • Describe communication
  • Explain verbal and non-verbal communication
  • Identify communication methods
  • Describe active listening
  • State techniques for good communication
  • List the barriers to communication
  • Identify ways the personal care worker can interact effectively with patient's family
  • Identify communication steps to take regarding patient complaints
  • List techniques for communicating effectively with patients who have disabilities
  • List techniques for communicating effectively with the health care team (employer)
  • Identify when to notify the supervisor
  • Describe the importance of reviewing the personal care worker worksheet/care plan
  • State processes for recording patient care
  • Describe objective and subjective observations and recording
Contact Time

2.5 Contact Hour: based on 60 minute contact hour

Estimated Time

The estimated time for completion for this activity is 2.5 hour(s).

Intended Audience

This course is designed to meet the continuing education requirements of personal care workers.

Washington State DSHS CE Approval Code: - CE122671
Washington State Department of Social and Health Services approved this course for CONTINUING EDUCATION PURPOSES for long term care workers. 
Disclosure Statements:
Author Originating

Patricia Jump - RN PHN MA

Technical Nurse Consultant, President Acorn's End Training and Consulting. Patricia Jump received her Bachelor's in Nursing Degree from Winona State University and her Masters of Arts Degree in Health and Human Services Administration from St. Mary's University. She has over 25 years experience in the health care field and almost two decades of public speaking experience. As a professional trainer and consultant, Patricia conducts seminars across the country for all levels of employees in business, professional associations, educational organizations, churches, and government agencies. Additionally, she serves as personal coach, consultant, and retreat facilitator for home care leaders and organizations throughout the nation.


Materials used in connection with this course may be subject to copyright protection. Retention of the materials for longer than the class term, unauthorized further dissemination of the materials, or use of copyrighted materials in any way other than intended for this class is prohibited by Copyright and Teach Act laws.


This course was developed with Rochester Community and Technical College's Continuing Education and Workforce Development Division located in Rochester Minnesota. Development was funded from the Minnesota State Colleges and Universities System.

Course Code
Course Category
Personal Care Worker Health