Leadership: Communication is KeyDescription
This is a self-paced course with optional knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next les-son. After the final lesson you will be required to take the final exam. You must score 75% or higher to pass the course and obtain a certificate of completion.
- Understand basic communication theory
- Differentiate various communication positions
- Effectively construct tailored and specific messages
- Understand how to overcome objectives and handle problem people/and or situations
0.45 Contact Hour: based on 60 minute contact hour
The estimated time for completion for this activity is 0.45 hour(s).
This course is designed for new and emerging leaders in business, healthcare, government, not-for-profit or education
Philip Zeccardi, Lean/Six Sigma Black Belt, PHR, Baldrige Evaluator; Kristi Kiehne, MBA, PMP
Philip Zeccardi - Lean/Six Sigma Black Belt PHR Baldrige Evaluator
Philip Zeccardi is an adjunct instructor for Business and Workforce Education Center at Rochester Community and Technical College in Rochester, Minnesota. Philip received his Bachelor of Science degree in Human Resource Management at the University of Minnesota - Duluth. He uses the principles of the Baldrige framework for performance excellence to improve workforce outcomes. He speaks on topics of strategic thinking, social media development, workplace culture, employee engagement and satisfaction, workforce planning and fact-based thinking. Additionally, Philip is extensively involved with the Performance Excellence Network as a trainer and Minnesota state Baldrige Lead Evaluator.
Materials used in connection with this course may be subject to copyright protection. Retention of the materials for longer than the class term, unauthorized further dissemination of the materials, or use of copyrighted materials in any way other than intended for this class is prohibited by Copyright and Teach Act laws.
This course was developed with Rochester Community and Technical Colleges Center for Business and Workforce Education located in Rochester Minnesota