RCTCLEARN.NET - Leadership: Conflict Management Syllabus

Leadership: Conflict Management

Description

This course is designed to guide you to successfully negotiate conflict situations with teams and other people in the workplace. The strategies and styles presented in this module will provide guidance on how to identify different types of conflict situations and understand how to respond effectively.

Delivery

This is a self-paced course with optional knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next les-son. After the final lesson you will be required to take the final exam. You must score 75% or higher to pass the course and obtain a certificate of completion.

Objectives

Understand the nature of conflict and of individual and joint decision making processes
Implement individual and group strategies that minimize destructive consequences
Identify solutions satisfactory to all involved

Contact Time

0.4 Contact Hour: based on 60 minute contact hour

Estimated Time

The estimated time for completion for this activity is 0.4 hour(s).

Intended Audience

This course is designed for new and emerging leaders in business, healthcare, government, not-for-profit or education

Course Planning Team

Philip Zeccardi, Lean/Six Sigma Black Belt, PHR, Baldrige Evaluator; Kristi Kiehne, MBA, PMP

Disclosure Statements:

Author Originating

Philip Zeccardi - Lean/Six Sigma Black Belt PHR Baldrige Evaluator

Philip Zeccardi is an adjunct instructor for Business and Workforce Education Center at Rochester Community and Technical College in Rochester, Minnesota. Philip received his Bachelor of Science degree in Human Resource Management at the University of Minnesota - Duluth. He uses the principles of the Baldrige framework for performance excellence to improve workforce outcomes. He speaks on topics of strategic thinking, social media development, workplace culture, employee engagement and satisfaction, workforce planning and fact-based thinking. Additionally, Philip is extensively involved with the Performance Excellence Network as a trainer and Minnesota state Baldrige Lead Evaluator.

Copyright

Materials used in connection with this course may be subject to copyright protection. Retention of the materials for longer than the class term, unauthorized further dissemination of the materials, or use of copyrighted materials in any way other than intended for this class is prohibited by Copyright and Teach Act laws.

Acknowledgment

This course was developed with Rochester Community and Technical Colleges Center for Business and Workforce Education located in Rochester Minnesota

Evidence Based References

Mark Graban

(2011) - Lean Hospitals: Improving Quality, Patient Safety, and Employee En-gagement, Second Edition 2nd Edition Productivity Press; 2nd edition (November 7, 2011) -

Paul E. Plsek

(2013) - Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience CRC Press; October 7, 2013 -

Mike Rother and John Shook

(1999) - Learning to See Lean. Enterprise Institute, Inc 1st edition (October 1, 1999) -

Course Code

LEA_CM

Course Category

Leadership