NATC

Improving Healthcare Team Communication for Aides

Purpose
Increased knowledge of the skills necessary for clear, concise, accurate and respectful communication as part of the healthcare team as evidenced by obtaining 70% or higher on the final exam.
Description
Effective workplace interactions are key to providing quality patient care. At the core of workplace interactions is clear, concise, accurate, and respectful communication. During this workshop, participants will learn how various communication styles and the role of active listening impact information delivery and interpretation. In addition, participants will practice applying these components to common tools and interactions in the workplace with the goal of continuously improving teamwork and patient care.
Delivery

This is a self-paced course with optional knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next lesson. After the final lesson you will be required to take the final exam. You must score 70% or higher to pass the course and obtain a certificate of completion.

Objectives
  • Explain the role of communication in maintaining respectful team dynamics and quality patient care.
  • Identify the components that make up effective communication.
  • Apply effective communication components to healthcare team interactions.
Contact Time

1 contact hour(s) Contact Hour(s) based on 60 minute

Estimated Time

The estimated time for completion for this activity is 1 hours

Intended Audience

This course is designed to meet the continuing education requirements of direct caregivers such as aides in home care and skilled nursing facilities. This course may also be appropriate for personal care workers/aides as well.

Course Planning Team

Kathy L. Richie, RN, BSN; Kristi Kiehne, MBA; Nancy Hust, BSN, RN, MS; Catherine Davis, MA/MBA;

Conflict of Interest Disclosures

Non-endorsement of Products and Off Label Use

This course provides a balanced view of therapeutic options. Use of generic names is always considered before using trade names. Consequently, if trade names are necessary, when available, we will use trade names from several companies. RCTC and the course planning team do not endorsed any products or drugs that may be mentioned in this course.

Bias

This course has been designed to provide a balanced view of therapeutic options and be free of commercial bias for or against any product or commercial entity. Use of generic names is always considered before using trade names. Consequently, if trade names are necessary, when available, trade names from several companies will be used. RCTC and the course planning team do not endorse any products or drugs that may be mentioned in this course.

Conflict of Interest

This course was developed in accordance with ANCC criteria regarding Conflict of Interest and Commercial Interest organizations; the planners and authors of this course have disclosed no relevant financial, personal or professional relationships with any commercial interest organization pertaining to this activity.

Commercial Support

This course (CE activity) was developed in accordance with ANCC criteria and Commercial Support Guidelines. The planners and authors of this course have disclosed no relevant financial, personal or professional relationships with any commercial entities pertaining to this activity. The content has been designed to be free of commercial bias for or against any product or commercial entity.

Author Originating

Nancy Hust - BSN RN MS CNE

Nancy Hust is a certified Nurse Educator with over 35 years of experience in nursing, encompassing home health care, long term care and acute care. For the past 12 years, Nancy has been primary instructor for the practical nursing program at Rochester Community and Technical College in Rochester, MN, focusing on nursing fundamentals and geriatric care. During that time, Nancy served as Faculty Champion for the Upper Midwest Geriatric Nursing Education Alliance. She was also a fellow in the Faculty Learning about Geriatrics program at the University of MN Hartford Center of Geriatric Excellence and a contributing scenario author for Elsevier Simulation Learning Systems for LVN/LPN's.

Catherine Davis - MA MBA

I am an organizational development professional and facilitator with over fifteen years of experience in both the profit and non-profit sectors. My goal is to inspire individuals, teams and organizations to achieve breakthrough performance. I do this by offering interactive, comprehensive, and impactful workshops that provide real-world skills for participants. I am a former trainer manager for a mid-sized multi-national organization where I developed and implemented many talent development initiatives. I have Masters of Arts in Organizational Management and Business Administration from Concordia University, St. Paul and serve on various volunteer boards in the Rochester community.

Copyright

Materials used in connection with this course may be subject to copyright protection. Retention of the materials for longer than the class term, unauthorized further dissemination of the materials, or use of copyrighted materials in any way other than intended for this class is prohibited by Copyright and Teach Act laws.

Acknowledgment

This course was developed with Rochester Community and Technical College's Center for Business and Workforce Education located in Rochester Minnesota. Development of this course was supported by a Minnesota Job Skills Partnership Grant.

Course Code
NATC
Course Category
Paraprofessional Healthcare Continuing Education