QM_LW

Quality: 2. Lean in the Workplace

Description
This course is designed to further develop concepts of Lean improvement in the workplace. Emphasis in this course is placed on the concepts of increasing value, standardizing work and reducing waste. Throughout this course, learners will learn how Lean can be applied to any process and affects the con-tinuous cycles completed in all aspects of business.
Delivery

This is a self-paced course with optional knowledge check quizzes after each lesson. These non-graded quizzes allow you to check your understanding of the lesson objectives before proceeding to the next lesson. After the final lesson you will be required to take the final exam. You must score 75% or higher to pass the course and obtain a certificate of completion.

Objectives
  • Identify the eight wastes of Lean
  • Understand the origins of Lean and early business users
  • Understand how to build standard work
  • Understand how to implement quality improvement processes using Lean
  • Practice identifying waste in various workplace settings
Contact Time

1 Contact Hour: based on 60 minute contact hour

Estimated Time

The estimated time for completion for this activity is 1 hour(s).

Intended Audience

This course is designed to meet the continuing education requirements of anyone in business, healthcare, government, not-for-profit or education. This course is also appropriate for young business professionals in an academic environment.

Approvals
HLC - Higher Learning Commission
Rochester Community and Technical College is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.
HLC Institution ID:1399
Disclosure Statements:
Author Originating

Philip Zeccardi - Lean/Six Sigma Black Belt PHR Baldrige Evaluator

Philip Zeccardi is an adjunct instructor for Business and Workforce Education Center at Rochester Community and Technical College in Rochester, Minnesota. Philip received his Bachelor of Science degree in Human Resource Management at the University of Minnesota - Duluth. He uses the principles of the Baldrige framework for performance excellence to improve workforce outcomes. He speaks on topics of strategic thinking, social media development, workplace culture, employee engagement and satisfaction, workforce planning and fact-based thinking. Additionally, Philip is extensively involved with the Performance Excellence Network as a trainer and Minnesota state Baldrige Lead Evaluator.

Copyright

Materials used in connection with this course may be subject to copyright protection. Retention of the materials for longer than the class term, unauthorized further dissemination of the materials, or use of copyrighted materials in any way other than intended for this class is prohibited by Copyright and Teach Act laws.

Acknowledgment

Evidence Based References
Mark Graban
(2011) - Lean Hospitals: Improving Quality, Patient Safety, and Employee En-gagement, Second Edition 2nd Edition. Productivity Press; 2nd edition (November 7, 2011) -
Paul E. Plsek
(2013) - Accelerating Health Care Transformation with Lean and Innovation: The Virginia Mason Experience. CRC Press; October 7, 2013 -
Mike Rother and John Shook
(1999) - Learning to See Lean. Enterprise Institute, Inc. 1st edition (October 1, 1999) -
Course Code
QM_LW
Course Category
Quality Improvement